Lubricar, Inc. Protocols

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  1. How to Handle Phone Advertising Call
  2. How to handle a request for a donation
  3. Benefit-Cafeteria Wage Information
  4. ING – Plan Review and Responsibilities
  5. Plans and Operations Check List
  6. Your Rights under COBRA
  7. Tuition Reimbursement
  8. Bill Bag Requirements
  9. Entering Manual Invoices
  10. How to handle an injured customer
  11. How to handle an angry customer
  12. Personal Vehicles for Company Business – Drivers License
  13. Performance Evaluation Protocol SM
  14. Steps for handing a computer failure – Mothership
  15. Steps for handling a computer failure – Bays, Monitors, or Printers
  16. Becoming a Certified CSA
  17. Refusing Customer Opportunities
  18. Credit Card System Down
  19. Black Out Days
  20. Steps for issuing a Credit Card refund in POSnet
  21. Steps for making Bank Deposits
  22. Retention Outline
  23. Conflict within the team or with Management
  24. Profiles PXT
  25. Steps for Terminating an Employee
  26. Steps for Rehiring a past Employee
  27. How to handle suspected drug use in the workplace
  28. How to handle inquires about a past employee
  29. Company Issued – Cell Phone Policy
  30. How to perform an hourly employee transfer
  31. Personal grooming Requirements
  32. Steps for handling a IRCA Claim (Immigration)
  33. Valid Driver’s License
  34. Lunch and Break Policy
  35. Management In Training – Hiring a Current Jiffy Lube Employee
  36. Management In Training – Outside Hire
  37. Supervision Guidelines for Relatives
  38. Employee Morale and Employee Morale Budget.xls
  39. Pay rate Schedule
  40. Personal Phone Calls
  41. Company Expenses Reimbursed
  42. Family Emergency
  43. Employee Reference Verifications
  44. Security Considerations
  45. Steps for Handing FACTA claim  (Fair Accurate Credit Transaction Act)
  46. First Aid Measures (kits)
  47. How to Handle Fleet Sales
  48. How to sell a gift certificate
  49. Delivery Verification of Inventory
  50. Jiffy Math / Revenue Per Man Hours / Labor Hour Per Vehicle
  51. Receiving Process
  52. Inventory Receiving Mistakes
  53. Weekly Inventory
  54. How to request a part number be added/deleted in inventory
  55. Steps to deal with a government agency OSHA
  56. OSHA Self – Inspection Refer to Injury and Illness Prevention Manual
  57. OSHA 300 Form Process
  58. Managers Meetings
  59. Steps for taking over a store as the new Manager
  60. Soda Fountain Machine Information
  61. Pump Pressure Regulations
  62. Handling maintenance repairs  costing  more than $200
  63. Steps to handle a Compressor Failure
  64. Lock Out Tag Out Procedure General Environmental Controls
  65. Haltec Inflator Machine requires Repair
  66. Ancillary Machine Failure
  1. How to obtain a rental car for a customer
  2. Steps for resolving a Mishap – No Access to Vehicle
  3. Steps for resolving a Mishap -Access to Vehicle
  4. Steps for handling a major snow storm  (storm rolls in while  @ work ) (storm happened overnight)
  5. What to do in the event of a power outage
  6. How to handle a non-operational bay door
  7. When The Store Bay Doors should be OPEN!
  8. How many employees for store closing?
  9. How to fill and turn in your shop’s Payroll Summary Reports
  10. Pre-Hire Payroll Applicant items
  11. End of Month
  12. Crew and Safety Meeting Agenda’s to Corp Office
  13. Steps for Handling ADEA, ADA, EEOC, ERISA, FLSA, or FMLA Claim..
  14. Record Keeping ( Timesheets/Schedules).
  15. Record-Report Keeping Laws
  16. Steps for Handling a Worker’s Compensation Claim
  17. How to dispose of paperwork with customer or company information
  18. Scheduled Day Off Policy
  19. Steps to handle a Sexual Harassment Claim
  20. MSDS Books
  21. Entering and the Building Safety
  22. Personal Protective Equipment (PPE) Available
  23. Policy on Safe and Healthy Work Conditions
  24. Policy for preventing workforce Violence
  25. Managing Heat Stress, Heat Stroke, and Heat Illness
  26. Secondary Containment
  27. Use and maintenance of eye wash stations in the shop
  28. Cash Shortage issues and form
  29. How to handle a  store break in
  30. Procedures when you’re the first to drive on the lot 
  31. What to do in the event of a robbery 
  32. Security Procedures – Changing Alarm Safe Codes/Combinations Step Changes on  keys using Insta Key
  33. Discount Details for Friends and Family 
  34. Test driving vehicles with Transmission Fluid Exchange and/or Cooling System Service Before and After Service is Performed
  35. Services we do not provide
  36. Purchasing tools for the service center
  37. Wheel Installation Procedures 
  38. Mishap Expenditures
  39. How to create and place and order with Mighty Auto Parts
  40. What to do if a vendor asks to have his product promoted
  41. Disposal Consideration
  42. How to handle a Waist Oil Overflow
  43. Waste and Oil heater information
  44. How to measure tank levels prior to and after deliveries of bulk oils
  45. Customers Keys
  46. Managers attending ILT class. Do they still have an early day? Do they return to work   after work after class everyday?
  47. Damaged Filter Inventory Procedure
  48.  Equipment Breakdown 
  49. Social Media Policy
  50. Vacation Time / Paid Time Off “PTO” payout   – no longer available
  51. How to transfer Emission Forms (VIR’s)
  52. Workplace Violence Prevention Policy
  53. Uniforms
  54. Fleet Processing Procedures
  55. CBT-Away from Shop
  56. Improvement of Store Personnel Scheduling
  57. Beard-Mustache Policy
  58. Bulk Fluid Transfer and Transport Protocol
  59. Procedure for accepting a check as MOP
  60. Procedure for collecting funds on Bad Checks
  61. Oil Guns and Hoses Maintenance and repair